Customer Support

Below you'll find links to information on how to place an online order, credit card security, payment options, shipping policies, contacting customer service and more. Our goal is your complete satisfaction. Please don't hesitate to let us know how best we can serve your needs.

General Information

• Frequently Asked Questions
• Ordering Information
• Credit Card Security
• Payment Options
• Shipping Rates
• Warranty & Return Policy

Online Order Tracking

You can check the shipping status of your order by clicking on the link provided below. Be sure to have your original order number and e-mail address handy as they are required to check order status. We update all of our tracking information daily.

Online Order Tracking

Product Information:

For information on Elegant & Saddleman products or if you have a specific question concerning fitment or warranty information please use the following contact information:

Phone - 1-800-723-3536 ( 9 a.m. to 6 p.m. ET Monday to Friday)

Email - product_support@elegantusa.com

Order Support:

For questions concerning a recently placed order please use the following contact information:

Phone - 1-800-723-3536 ( 9 a.m. to 6 p.m. ET Monday to Friday)

Email - order_support@elegantusa.com