Frequently Asked Questions (FAQ)
Q: How do I order from Saddleman.?
A: You can place your order online at any time using our secure shopping cart or call us Toll Free at 1-800-883-9919
Q: How do I pay for my order?
A: We accept Visa, Mastercard and AMEX.
Q: How is my order shipped?
A: Unless otherwise stated we ship all orders ground shipping via major commercial carriers (including Alaska and Hawaii). Orders can not be shipped to a PO box or APO/FPO box. Please be sure to include a street address for shipping.
Q: How is my order shipped?
A: Unless otherwise stated we ship all orders ground shipping via major commercial carriers (including Alaska and Hawaii). Orders can not be shipped to a PO box or APO/FPO box. Please be sure to include a street address for shipping.
Q: How much does it cost to ship to Alaska and Hawaii?
A: There is a $35 shipping charge to both Alaska and Hawaii.
Q: Do you ship outside of the United States?
A: We can ship outside of the United States, please contact our customer service for more information.
Q: When will my order ship?
A: Normally we ship in 2-3 weeks (Due to current supply chain delays at US Ports we are experiening delays in production and orders can take up to 4-6 weeks)
Q: Can I return my purchase?
A: Yes your satisfaction is our top priority. Please see our Warranty and Return Policy here
Saddleman
Phone- 1-800-883-9919 (9:00AM to 5:30PM Eastern Time, Monday to Friday)
Email Us - Customerservice@aii-usa.com
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