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Frequently Asked Questions (FAQ)

Q: How do I order from Saddleman/Elegant USA?

A: You can place your order online at any time using our secure shopping cart.

Q: How can I find out the status of my order?

A: You can check the shipping status of your order by clicking on this link Online Order Tracking. Be sure to have your original order number and e-mail address handy as they are required in order to check the status of your order.

Q: How do I pay for my Order?

A: Currently we accept only Visa and Mastercard type credit cards.

Q: How is my order shipped?

A: Unless otherwise stated we ship all orders Ground via major commercial carriers (including Alaska & Hawaii). We can not ship outside the 50 states.
Orders can not be shipped to a PO box or APO/FPO Box. Please be sure to include a street address for shipping.

Q: What are your shipping rates?

A: Our shipping rates are as follows:
*Higher for Alaska and Hawaii*

Universal Fit Seat Covers $5.00
SureFit Seat Covers $10.00
Ultimate Fit Seat Covers $10.00
Premier Tweed Seat Covers $10.00
Canvas Seat Coves $10.00
Polar Bear Accessories TBD at time of order
All other products $5.00

Q: How long will it take for my order to arrive?

A: Approximate delivery times are as follows:

Universal Fit Seat Covers up to 15 working days
SureFit Seat Covers up to 15 working days
Ultimate Fit Seat Covers up to 15 working days
Premier Tweed Seat Covers up to 15 working days
Canvas Seat Covers up to 15 working days
Polar Bear Accessories TBD at time of order
All other products up to 30 working days

Need Help? Need Help? Call 1-800-723-3536 or Click Here!
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